How do you dispute your water bill?
How do you dispute your water bill?
If you are unhappy with your water company’s response, you can ask the Consumer Council for Water to look into the issue on your behalf….Your company could:
- send a reminder notice.
- telephone you to request payment.
- pass your debt to a debt recovery agent.
How do I dispute my water bill in South Africa?
If you are certain or you suspect that your bill is incorrect, or you would like to request that the municipality take actual readings of your meter, log a query with the City’s call centre on (011) 375 5555 and ask them to investigate the account or meter, and if necessary to correct the bill.
Who is responsible for water line leaks?
Most often, leaks between the meter and the house are the responsibility of the homeowner; leaks from the meter or pipes leading from the main to the meter are the responsibility of the water utility. The water utility should be contacted before any attempt to repair the water supply pipe.
How far back can a water company charge you?
There are no legal limits to amount they can recover, but in practice they may decide to charge you for this year plus the last six years. The Consumer Council for Water can give information on how debts have been recovered by water companies in the past.
How far back can a utility company charge you?
12 months
If you haven’t received an accurate gas or electricity bill for over a year, you might not have to pay for all the energy you’ve used. Under ‘back billing’ rules, your supplier cannot send you a bill for energy you used more than 12 months ago.
Is landlord responsible for high water bill due to leak South Africa?
All piping from the meter onto private property is the responsibility of the owner or tenant, as dictated by the lease agreement. If a leak occurs on the property, a registered private plumbing contractor should be called to fix the problem.
Where do I report water leaks in Cape Town?
To report a burst or leaking pipe contact Water Services on the share call number:
- 0860 103 089. For information or complaints about your municipal account, you can contact the Call Centre on:
- 0860 103 089. Provided by: Government Body: City of Cape Town. The content on this page was last updated on 6 June 2017.
Can you have a water leak without the meter spinning?
If the leak indicator or dial hand is still moving, water is flowing between the meter and the shut-off valve. That means you have a leak between the meter and the customer-side shut-off valve. If it is not moving, then you have a leak between the customer-side shut-off valve and possibly somewhere in the house.
Is a main water line leak covered by homeowners insurance?
Most homeowners insurance policies will not cover water line breaks unless a line has undergone sudden, significant damage. If a water main breaks, your city or town is responsible for fixing the break, but you often will be responsible for repair or replacement of the water main supply line connected to your house.