What can a tenancy service do for You?

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute. Mediation helps landlords and tenants talk about and solve their problems. The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself.

What to do if landlord breaches Residential Tenancies Act?

When a tenant or landlord breaches the Residential Tenancies Act, it’s important to understand what you can do to put it right. Landlords and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. Self-resolution means sorting out problems by talking to the other person.

What should I do if a tenant has a complaint?

You should provide the tenant with your contact information. This is how the tenant should reach you if they have a question or complaint. It can be a phone number or an email address, but make sure they know to only contact you during normal business hours, 9 A.M. to 5 P.M., unless it is absolute emergency.

What do you need to know about Commonwealth rent assistance?

Commonwealth Rent Assistance is financial help to eligible people getting a Centrelink payment who pay rent and are not public tenants. Financial help and services for private renters. Includes information about concessions, hardship support, loans, financial advice and counselling.

Where can I get legal advice for a tenant?

For access to OCJ’s housing legal advice services for tenants, please call 311 and ask for the City’s Tenant Helpline. OCJ’s legal services are free and available regardless of immigration status.

Which is the best publication for landlords and tenants?

Landlord-Tenant Information forms and publications available from this website are intended to assist both residential landlords and tenants to understand their rights and responsibilities. The principal publication is Truth in Renting, which is available in both English and Spanish.

What does a landlord have to do with the health of the tenant?

She has more than 16 years of experience in real estate. A landlord is responsible for keeping a rental property in habitable condition, that is, fit to be lived in. If there are health or safety issues at the property that are breaching the warranty of habitability, the tenant can contact a local agency regarding the problem.

What to do when your apartment needs maintenance?

When a problem arises, call your designated contact (whether that’s the landlord or a management office) right away to let them know about the problem, but follow up immediately with a written maintenance request to ensure your problem is expeditiously tended to.